NC-SARA Distance Education Compliance

D’Youville University offers several programs leading to professional licensure within the State of New York. D’Youville is an approved member of the National Council for State Authorization Reciprocity Agreement (NC-SARA) which allows us to provide distance learning programs (both online and in the form of supervised field experiences) and coursework to residents of states other than New York.  For more information about NC-SARA, visit their website at https://nc-sara.org/. 

Complaint Policies and Procedures

At D'Youville University, we are committed to addressing and resolving all student complaints in a fair and timely manner. Before escalating a complaint to external entities, all students, including those covered under NC-SARA, must first follow our internal complaint procedures:

1.  Submit a Complaint:

Please note: In accordance with SARA policies, this process does not cover complaints related to grades or student conduct violations. 

2.  Complaint Processing:

  • You will receive an acknowledgment of your complaint within 2 business days.
  • A designated staff member will review your complaint and may contact you for additional information.
  • We aim to resolve most complaints within 10 business days.

3.  Resolution: 

You will receive a written response detailing the outcome of your complaint. 

Following the completion of the internal process, or if no resolution is reached, a student may appeal to New York State because D’Youville University is approved to participate in NC-SARA through the institution’s home state.  

A student may appeal against the institution’s decision to the SARA State Portal Entity in New York State within two years of the incident about which the complaint is made.  

Please note that SARA policies do not cover complaints related to grades or student conduct violations.  

The NC Sara website (https://www.nc-sara.org/student-complaints) outlines the appeal process as a resource for students. 

NC-SARA and Out-of-State Distance Education Students

The National Council for State Authorization Reciprocity Agreements (NC-SARA) is an agreement among member states that establishes comparable national standards for interstate offering of postsecondary distance education courses and programs. It is designed to make it easier for students to take online courses offered by postsecondary institutions based in another state.

For D'Youville University students residing outside of New York State and enrolled in distance education programs, NC-SARA provides an additional layer of consumer protection. If you have exhausted our internal complaint procedures and the issue remains unresolved, you may escalate your complaint to the SARA State Portal Entity.

We are committed to providing a high-quality educational experience and addressing any concerns our students may have. If you have any questions about this complaint procedure, please contact Henry Boateng, Executive Director of Institutional Research boatengh@dyu.edu.

For more information about Professional Licensure and Certification Requirements please visit our Professional Licenses Disclosures page.