NC-SARA Distance Education Compliance

D’Youville University offers several programs leading to professional licensure within the State of New York. D’Youville is an approved member of the National Council for State Authorization Reciprocity Agreement (NC-SARA) which allows us to provide distance learning programs (both online and in the form of supervised field experiences) and coursework to residents of states other than New York.  For more information about NC-SARA, visit their website at https://nc-sara.org/. 

Complaint Policies and Procedures

At D'Youville University, we are committed to addressing and resolving all student complaints in a fair and timely manner. Before escalating a complaint to external entities, all students, including those covered under NC-SARA, must first follow our internal complaint procedures:

1.  Submit a Complaint:

2.  Complaint Processing:

  • You will receive an acknowledgment of your complaint within 2 business days.
  • A designated staff member will review your complaint and may contact you for additional information.
  • We aim to resolve most complaints within 10 business days.

3.  Resolution:

  • You will receive a written response detailing the outcome of your complaint.
  • If you are unable to reach a suitable resolution through institutional channels for complaints or concerns about distance education courses regulated through SARA, please visit the NC-SARA complaint procedures (https://www.nc-sara.org/student-complaints) for further options

Please note: In accordance with SARA policies, this process does not cover complaints related to grades or student conduct violations.

NC-SARA and Out-of-State Distance Education Students

The National Council for State Authorization Reciprocity Agreements (NC-SARA) is an agreement among member states that establishes comparable national standards for interstate offering of postsecondary distance education courses and programs. It is designed to make it easier for students to take online courses offered by postsecondary institutions based in another state.

For D'Youville University students residing outside of New York State and enrolled in distance education programs, NC-SARA provides an additional layer of consumer protection. If you have exhausted our internal complaint procedures and the issue remains unresolved, you may escalate your complaint to the SARA State Portal Entity.

External Complaint Procedures

If your complaint is not resolved through our internal procedures, you may file a complaint with the following entities:

  1. NC-SARA Complaint Process: Visit the NC-SARA student complaints page: https://www.nc-sara.org/student-complaints
  2. New York State Education Department (NYSED): As the SARA State Portal Entity for New York, NYSED handles complaints for SARA-covered students after institutional procedures have been exhausted. Visit NYSED's complaint procedures page: http://www.nysed.gov/college-university-evaluation/filing-complaint-about-college-or-university

Please note that you must first exhaust D'Youville University's internal complaint procedures before contacting these external entities.

For more information on SARA complaint policies, please refer to Section 4 of the SARA Policy Manual (version 22.1) and the NC-SARA Quick Start Guides webpage.

We are committed to providing a high-quality educational experience and addressing any concerns our students may have. If you have any questions about this complaint procedure, please contact Jeremiah Grabowski, Executive Dean of Online Learning and Faculty Development grabowsj@dyc.edu .

For more information about Professional Licensure and Certification Requirements please visit our Professional Licenses Disclosures page.